Terms of service

Terms of Service
These Terms of Service (hereinafter referred to as "Terms") govern your access to and use of our official website (hereinafter referred to as "the Website") and all products, services, and transactions provided through the Website (collectively referred to as "Services"). By accessing, browsing, or using the Website or Services, or making a purchase through the Website, you (hereinafter referred to as "you" or "User") agree to be bound by these Terms, our Return and Refund Policy, Privacy Policy, and any other applicable policies posted on the Website. If you do not agree to these Terms, please do not access or use the Website or Services.

1. Acceptance of Terms

By using the Website or Services, you confirm that you are at least 18 years of age (or have the consent of a parent or guardian if you are under 18) and have the legal capacity to enter into a binding agreement. We reserve the right to verify your age and eligibility to use the Services at any time. These Terms form a legally binding contract between you and our company, and your continued use of the Website or Services constitutes your ongoing acceptance of any updates or modifications to these Terms.

2. Website Access and Use

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and Services for personal, non-commercial purposes only, in accordance with these Terms. You agree to use the Website and Services in compliance with all applicable Australian laws and regulations, including but not limited to the Australian Consumer Law (ACL) and privacy laws.
You agree not to:
  • Use the Website or Services for any illegal, fraudulent, or unauthorized purpose, including but not limited to submitting false information, engaging in misleading or deceptive conduct, or infringing on the rights of third parties.
  • Interfere with or disrupt the operation of the Website, including but not limited to hacking, spamming, introducing malware, or attempting to gain unauthorized access to the Website’s systems or user data.
  • Modify, copy, distribute, reproduce, republish, or reverse engineer any content, code, or materials on the Website without our prior written permission.
  • Use the Website or Services in a way that could damage, disable, overburden, or impair the Website or our ability to provide Services to other users.

3. Orders and Transactions

All orders placed through the Website are subject to these Terms and our Return and Refund Policy. By placing an order, you confirm that all information you provide (including but not limited to contact details, delivery address, and payment information) is accurate, complete, and up-to-date. We reserve the right to verify the accuracy of your order information and to refuse or cancel any order at our discretion, including but not limited to orders with incorrect pricing, incomplete information, or suspected fraudulent activity.
Once you place an order, we will send you a confirmation email with details of your order. This confirmation does not constitute acceptance of your order; we will notify you once your order has been processed and dispatched. Title to the products passes to you upon delivery, and risk of loss or damage to the products passes to you once they are dispatched from our local production bases (Sydney, Brisbane, Perth, or Melbourne).
Pricing and availability of products are subject to change without notice. We will make reasonable efforts to ensure that all pricing information on the Website is accurate, but we reserve the right to correct any pricing errors and to cancel orders placed at an incorrect price.

4. Payment Terms

All payments for orders must be made through the payment methods provided on the Website (e.g., credit card, PayPal). By providing your payment information, you confirm that you are authorized to use the payment method and that the information is accurate. We use secure payment processing services to protect your payment information, and we will not store your full payment details unless you choose to save them for future purchases.
If your payment is declined or fails to process, we will notify you, and your order will not be processed until payment is successfully received. We reserve the right to charge a reasonable fee for any failed payment attempts due to incorrect information or insufficient funds.

5. Delivery and Risk

We offer free nationwide delivery across Australia, with orders dispatched from our local production bases in Sydney, Brisbane, Perth, or Melbourne for convenient and timely delivery. Delivery times are estimated and may vary depending on your location and other factors (e.g., public holidays, weather conditions). We will provide you with a tracking number once your order is dispatched, allowing you to track the progress of your delivery.
As noted in Section 3, risk of loss or damage to the products passes to you once they are dispatched. We are not liable for any loss or damage to products during transit, except in cases where the damage is caused by our negligence or a breach of our obligations under the ACL.

6. Intellectual Property

All intellectual property rights (including but not limited to copyrights, trademarks, logos, designs, and trade secrets) in the Website, its content, and our products are owned by or licensed to our company. These intellectual property rights are protected by Australian and international laws, and you agree not to infringe upon them.
You may not use any of our intellectual property without our prior written permission. This includes but is not limited to using our trademarks, logos, or product images for commercial purposes, or reproducing or distributing our website content without authorization.

7. Limitation of Liability

To the maximum extent permitted by Australian law, we exclude all liability for any direct, indirect, incidental, consequential, or special damages arising from or in connection with your use of the Website or Services, including but not limited to damages for loss of profits, data, or goodwill. This exclusion does not apply to liability arising from our negligence, breach of the ACL, or any other liability that cannot be excluded by law.
Our total liability to you for any claim arising from or in connection with these Terms or the Services shall not exceed the total amount paid by you for the relevant product or service giving rise to the claim.

8. Privacy

We are committed to protecting your privacy and complying with Australian privacy laws (including the Privacy Act 1988). Our Privacy Policy explains how we collect, use, store, and disclose your personal information. By using the Website or Services, you consent to the collection and use of your personal information in accordance with our Privacy Policy.

9. Termination and Suspension

We reserve the right to terminate or suspend your access to the Website or Services at any time, without notice, if you breach these Terms or engage in any conduct that we reasonably believe is harmful to our business, other users, or violates applicable laws. Upon termination, you must cease all use of the Website and Services, and any licenses granted to you under these Terms will be revoked.
We may also terminate or suspend the Website or Services temporarily or permanently at our discretion, with reasonable notice where possible. We will not be liable for any loss or damage arising from the termination or suspension of the Website or Services.

10. Changes to These Terms

We reserve the right to update or modify these Terms from time to time to comply with changes in legislation (such as the ACL), business operations, or industry practices. Any updates or modifications will be posted on the Website, and the revised Terms will take effect immediately upon posting. We recommend that you review these Terms regularly before using the Website or Services to ensure you are aware of the latest version.

11. Dispute Resolution

If you have any disputes or complaints relating to the Website, Services, or products, please contact our customer service team first (using the contact details below) to attempt to resolve the issue amicably. If we are unable to resolve the dispute informally, we agree to attempt to resolve the dispute through mediation before pursuing legal action. Any legal proceedings arising from these Terms or the Services shall be governed by the laws of Australia, and you submit to the exclusive jurisdiction of the Australian courts.

12. Contact Information

If you have any questions, concerns, or requests relating to these Terms or the Services, please contact our customer service team:
  • Email: tissuehub@shop.com
  • Business Hours: [Insert Your Business Hours, e.g., Monday-Friday, 9:00 AM - 5:00 PM AEST]